The Analisa Pengaruh Kepuasan Pengguna Website Talipodo Golden Theatre Menggunakan Metode Webqual 4.0

  • Reka Ainul Khasanah Universitas Nusantara PGRI Kediri, Indonesia
  • Sucipto * Mail Universitas Nusantara PGRI Kediri, Indonesia
  • Arie Nugroho Universitas Nusantara PGRI Kediri, Indonesia
DOI: https://doi.org/10.47065/bit.v6i2.1987
Keywords: WebQual 4.0, kualitas informasi, kegunaan, interaksi layanan, kepuasan pengguna, website bioskop

Abstract

This study aims to assess the quality of the Golden Theatre website based on user satisfaction using the WebQual 4.0 method. The research focuses on three main dimensions: usability, information quality, and service interaction quality. A quantitative descriptive approach was employed through a survey of 100 active users of the Golden Theatre website. Data were analyzed using Prais-Winsten regression and classical assumption tests, processed with Python programming language. The results indicate that among the three variables, only information quality has a significant influence on user satisfaction. Meanwhile, usability and service interaction quality do not have a significant partial effect. Simultaneously, the three variables have a significant impact on user satisfaction. The WebQual Index (WQI) score of 57.19% suggests that the website’s overall quality is moderate but still falls short of user expectations. Therefore, it is recommended that the Golden Theatre website management enhance the quality of information provided, in order to improve service quality and overall user satisfaction.

References

E. Saragih, V. Paramarta, G. I. Thungari, B. Kalangi, and K. M. Putri, “Era Disrupsi Digital pada Perkembangan Teknologi di Indonesia,” Transformasi: Journal of Economics and Business Management, vol. 2, no. 4, pp. 141–149, Oct. 2023, doi: 10.56444/TRANSFORMASI.V2I4.1152.

M. P. Barus, H. Prastawa, and M. Mahachandra, “PERBANDINGAN KUALITAS LAYANAN BIOSKOP MENGGUNAKAN COMPETITIVE ZONE OF TOLERANCE BASED IMPORTANCE PERFORMANCE ANALYSIS (Studi Kasus Pada Bioskop X dan Bioskop Y Kota Semarang),” Industrial Engineering Online Journal, 2019.

H. Hariselmi and S. Sahara, “PENGUKURAN KUALITAS PENGGUNA TERHADAP SISTEM INFORMASI AKADEMIK (SIA) STMIK GICI MENGGUNAKAN METODE WEBQUAL 4.0,” Jursima, vol. 8, no. 1, p. 1, Jun. 2020, doi: 10.47024/JS.V8I1.193.

M. Mardiana, “Implementasi User Satisfaction Model Dalam Mengukur Kualitas Website,” MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer, vol. 19, no. 2, pp. 266–272, May 2020, doi: 10.30812/MATRIK.V19I2.711.

A. Yunaningsih, D. Indah, and F. E. Septiawan, “Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi,” Altasia Jurnal Pariwisata Indonesia, vol. 3, no. 1, pp. 9–16, Feb. 2021, doi: 10.37253/ALTASIA.V3I1.4336.

D. Diana and N. D. M. Veronika, “ANALISIS KUALITAS WEBSITE PROVINSI BENGKULU MENGGUNAKAN METODE WEBQUAL 4.0,” Pseudocode, vol. 5, no. 1, pp. 10–17, Mar. 2018, doi: 10.33369/PSEUDOCODE.5.1.10-17.

K. S. Syams and A. Kuswanto, “PENGARUH WEBSITE QUALITY TERHADAP USER SATISFACTION YANG DIMEDIASI OLEH SERVICE QUALITY PADA BLIBLI,” JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., vol. 10, no. 1, pp. 462–480, Apr. 2023, doi: 10.35794/JMBI.V10I1.46418.

J. F. A. -, J. Putra, S. Kristianti, Yonatan, and K. Christianto, “ANALISIS KUALITAS WEBSITE CINEPOLIS DENGAN METODE WEBQUAL 4.0 & IPA,” Jurnal Manajemen Informatika dan Sistem Informasi, vol. 6, no. 2, pp. 172–180, Jun. 2023, doi: 10.36595/MISI.V6I2.824.

K. Mustikarani and C. M. Karyati, “Analisis Kualitas Website Kompasiana.com dan Pengaruhnya Terhadap Kepuasan Pengguna Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA),” Jurnal Ilmiah Komputasi, vol. 23, no. 1, pp. 83–92, Mar. 2024, doi: 10.32409/JIKSTIK.23.1.3506.

T. N. Wijaya, R. Indriati, and M. N. Muzaki, “ANALISIS SENTIMEN OPINI PUBLIK TENTANG UNDANG-UNDANG CIPTA KERJA PADA TWITTER,” Jambura Journal of Electrical and Electronics Engineering, vol. 3, no. 2, pp. 78–83, Jul. 2021, doi: 10.37905/JJEEE.V3I2.10885.

R. M. Wibisono, S. Sucipto, and A. S. Wardani, “Rekomendasi Kepuasan E-Learning Menggunakan Metode Weighted Product,” JSITIK: Jurnal Sistem Informasi dan Teknologi Informasi Komputer, vol. 3, no. 1, pp. 29–38, Sep. 2024, doi: 10.53624/JSITIK.V3I1.440.

D. A. Saputra, S. Sucipto, and T. Andriyanto, “Analisis Kualitas Website Sistem Informasi Akademik Universitas Nusantara PGRI Kediri,” RESEARCH : Journal of Computer, Information System & Technology Management, vol. 5, no. 1, pp. 17–22, Apr. 2022, doi: 10.25273/RESEARCH.V5I1.9350.

S. A. Arnomo, R. Harman, and N. Nopriadi, “MODEL IMPORTANCE PERFORMANCE ANALYSIS DAN WEBQUAL UNTUK EVALUASI WEBSITE,” Jurnal Desain Dan Analisis Teknologi , vol. 1, no. 1, pp. 36–44, Jul. 2022, doi: 10.58520/JDDAT.V1I1.18.

F. Dhiannisa, R. Firliana, and A. S. Wardani, “Analisis Kualitas Website E-Perpus Menggunakan Metode WebQual 4.0 dan Importance Performance Analysis (IPA),” METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi, vol. 8, no. 2, pp. 129–137, Oct. 2024, doi: 10.46880/JMIKA.VOL8NO2.PP129-137.

Z. Z. Alim, S. s Sucipto, and R. Firliana, “Pengaruh Kualitas Layanan Sistem Informasi Terhadap Kepuasan Pengguna E-Commerce Menggunakan Metode Service Quality,” RESEARCH : Journal of Computer, Information System & Technology Management, vol. 5, no. 2, pp. 85–93, Oct. 2022, doi: 10.25273/RESEARCH.V5I2.13605.

Dimensions Badge
Published
2025-06-16
How to Cite
Reka Ainul Khasanah, Sucipto, & Nugroho, A. (2025). The Analisa Pengaruh Kepuasan Pengguna Website Talipodo Golden Theatre Menggunakan Metode Webqual 4.0. Bulletin of Information Technology (BIT), 6(2), 87 - 96. https://doi.org/10.47065/bit.v6i2.1987
Issue
Vol 6 No 2: Juni 2025
Section
Articles

Copyright (c) 2025 Reka Ainul Khasanah, Sucipto, Arie Nugroho

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).

Most read articles by the same author(s)