Analisis Persepsi Kepuasan Mahasiswa Tentang Kualitas Pelayanan Administrasi Mahasiswa Dengan Metode Roughset

Analysis of Student Satisfaction Perceptions About the Quality of Student Administration Services Using the Roughset Method

Abstract

Abdurrab University in providing services in the form of administrative services (student administrative needs) to students, must be maximized because student satisfaction in student services is essential for the progress of the University and to improve the quality of the University. Student administration services such as services in correspondence and treasury needs. The student administration service division at Abdurrab University is BAAK, BAUK, and the Study Program, because this division is what students need during lectures. Computer science is applied with a rough set-based data mining method to see the perception of student satisfaction in the service of the administration section of some students from all Abdurrab University students. Perceiving student satisfaction, several statements are given in the form of variables that can affect student satisfaction for several students from all students on the services provided by the University. The results of the statements given to students are processed with data mining science with the rough set method and produce a rule that becomes a reference to see the perception of student satisfaction. The rule is generated from the reduct process (minimal attribute selection using the Prime Implicant Boolean function) and can be seen from the conclusions of student satisfaction with administrative services. The purpose of implementing the rough set is to know student satisfaction to find out errors and minimize errors in service to students. Benefits are known to student satisfaction with services so that the division of student services can improve and maximize services for the future.