PENGARUH BRAND UNDERSTANDING, BRAND INFLUENCE DAN BRAND CREDIBILITY TERHADAP MINAT ELECTRONIC WORD OF MOUTH DI MEDAN (Studi pada Mahasiswa FEB UnHar Medan)
Abstract
This study aims to determine the effect of brand understanding, brand influence and brand credibility on the selection of private universities in electronic word of mouth, either partially or simultaneously. The population in this study was 100 with a sample of 100 respondents using a sampling technique, namely probability sampling. The analysis technique used is multiple linear regression.
The results showed that brand understanding had no effect on the selection of private universities in electronic word of mouth, brand influence had no effect on the selection of private universities in electronic word of mouth, brand credibility had a positive and significant effect on the selection of private universities in electronic word of mouth. , brand understanding, brand influence and brand credibility have a positive and significant effect on the selection of private universities in electronic word of mouth and the selection of private universities in electronic word of mouth (y) is influenced by X1 (brand understanding), X2 (brand influence), and X3 (brand credibility) of 10.7%
References
Davis, S. (2015). Building a Brand-Driven Organization in Kellogg on Branding: The Marketing Faculty of KSM. (A. M. Tybout & T. Calkins, Eds.). New Jersey USA: John Wiley and Son.
Farida et al., 2019. Penguatan Word of mouth Melalui Strategi Internal Branding Di Perguruan Tinggi Swasta Indonesia.
Faza, 2019. Pengaruh Electronic Word of mouth Terhadap Minat Beli Melalui Citra Merek (Studi Pada Smartphone Xiaomi Di Kota Yogyakarta).
Goyette, I., Richard, L., Bergeron, J. dan Marticotte, F. 2010. e-WOM Scale: Word-of-Mouth Measurement Scale for e-Services Context. Journal of Administrative Sciences, 27 pp. 5-23.
Keller, Kevin L. 2013. Strategic Brand Management ; Building, Measuring, and Managing Brand Equity. Fourth Edition Harlow, English : Pearson Education Inc.
Kotler, Philip & Kevin Lane Keller. 2012, Manajemen Pemasaran Edisi 13 Jilid 1. Penerbit Erlangga: Jakarta.
Rakhmad, Jalaludin. 2012. Psikologi Komunikasi. Remaja Rosda Karya, Bandung.
Silalahi, (2020). Mediasi Variabel Kredibilitas Merek Dalam Menganalisis Pengaruh Electronic Word of mouth (E-WOM) Terhadap Evaluasi Merek: Sebuah Studi Kasus Pada Pengguna Smartphone Samsung Di Kota Medan.
Soehadi, Agus W.,. (2015). Effective Branding. Bandung: PT. Mizan Pustaka.
Wang, Edward Shih-Tse dan Chou, Nicole Pei-Yu. (2014). Consumer Characteristics, Social Influence, and System Factors on Online GroupBuying Repurchasing Intention. Journal of Electronic Commerce Research, VOL 15, NO 2, 2014.
Wijaya, Tommi dan Eristia Lidia Paramita (2014). Pengaruh Electronic Word of mouth (Ewom) Terhadap Keputusan Pembelian Kamera Dslr, Research Methods And Organizational Studies.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).

.png)


.png)












.jpg)

.jpg)






