Pengaruh Responsiveness dan Empathy Terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Umum Hidayah Delitua

  • Fahrezy Try Cahya Putra Purwanto * Mail unimed, Indonesia
DOI: https://doi.org/10.47065/jamek.v3i1.2170
Keywords: responsiveness; Empathy; patient; inpatient; patient satisfaction

Abstract

This study aims to determine and explain the effect of responsiveness and empathy on the satisfaction of inpatients at Hidayah Delitua General Hospital. The population in this study were inpatients at Hidayah Delitua General Hospital, with a sample size of 90 people. Data collection was conducted using questionnaires. The data analysis techniques used were multiple linear regression models and hypothesis testing using t-tests, f-tests, and determination coefficients, after the data had been tested using validity tests, reliability tests, and classical assumptions. Data processing was performed using SPSS. Based on the results of the hypothesis testing, it was found that: 1) Responsiveness has a positive and significant effect on patient satisfaction, 2) Empathy has a positive and significant effect on patient satisfaction. The Adjusted R Square analysis results indicate that Responsiveness and Empathy together influence patient satisfaction.

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Published
2025-09-30
How to Cite
Fahrezy Try Cahya Putra Purwanto (2025) “Pengaruh Responsiveness dan Empathy Terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Umum Hidayah Delitua”, Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK), 5(3), pp. 664-672. doi: 10.47065/jamek.v3i1.2170.
Issue
Vol 5 No 3 (2025): Edisi September 2025
Section
Articles

Copyright (c) 2025 Fahrezy Try Cahya Putra Purwanto

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