Manajemen Kinerja UKM di Era Transformasi Digital: Systematic Literature Review Anteseden, Moderator dan Mediator

  • Dhian Rosalina * Mail Ekonomi Syariah Universitas Islam Sumatera Utara; Fakultas Ekonomi dan Bisnis Universitas Samudra, Langsa, Indonesia
  • Sugianto Fakultas Ekonomi dan Bisnis UIN Sumatera Utara, Medan, Indonesia
  • M Shabri Abd Majid Universitas Syiah Kuala, Indonesia
Keywords: SMEs; digital transformation; performance management; antecedents, mediators; moderators; PRISMA; Systematic Literature Review

Abstract

Digital transformation has become a major driving force behind changes in management practices and the performance of Small and Medium Enterprises (SMEs). This study aims to identify and map the factors influencing SME performance through a Systematic Literature Review (SLR) using the PRISMA method based on 30 scientific articles indexed in Scopus and Sinta. The review focuses on three primary constructs: antecedents, moderators, and mediators that contribute to enhancing the performance of small and medium-sized enterprises (SMEs). The findings categorize antecedents into five major groups: human resources, organizational strategy, organizational context, innovation, and learning Knowledge. Among these, human resources emerge as the most frequently cited factor affecting SME performance. Furthermore, innovation, dynamic capabilities, digital and financial literacy, and motivation are identified as key mediating variables that bridge the influence of antecedents on performance. On the other hand, moderators such as international mindset, technological dynamism, and organizational capability can strengthen or weaken these relationships. This study emphasizes the need for a holistic approach to improving SME performance and offers theoretical and practical implications for future research and SME development policies in the digital era

 

 

References

S. S. Teh and D. M. H. Kee, “The Readiness of Small and Medium Enterprises for the Industrial Revolution 4.0,” GATR Glob. J. Bus. Soc. Sci. Rev., vol. 7, no. 4, pp. 217–223, 2019, doi: 10.35609/gjbssr.2019.7.4(2).

L. Safar, J. Sopko, S. Bednar, and R. Poklemba, “Concept of SME Business Model for Industry 4.0 Environment,” TEM J., vol. 7, no. 3, pp. 626–637, 2018, doi: 10.18421/TEM73-20.

APJII, “Internet Indonesia,” 2024. [Online]. Available: https://survei.apjii.or.id/survei/group/9

A. Adamik, “SMEs on the Way to the Smart World of Industry 4.0,” Eurasian Stud. Bus. Econ., vol. 12, no. 2, pp. 139–156, 2020, doi: 10.1007/978-3-030-35051-2_10.

A. Amaral and P. Peças, “SMEs and Industry 4.0: Two case studies of digitalization for a smoother integration,” Comput. Ind., vol. 125, 2021, doi: 10.1016/j.compind.2020.103333.

M. He and B. U. . Chand, “Industry 5.0, Future of Workforce Beyond Efficiency and Productivity. In Innovation, Sustainability, and Technological Megatrends in the Face of Uncertainties: Core Developments and Solutions (pp. 23-40). Cham: Springer Nature Switzerland.,” Switzerland: Springer Nature, 2024.

N. S. S. Siregar, A. Prayudi, W. P. Sari, and D. Rosalina, Peningkatan Sumber Daya Manusia Melalui Penguatan Literasi Media Sosial dan Komunikasi, 1st ed., vol. 7, no. 2. Medan: Scopindo Media Pustaka, 2024.

BPS, “Statistik Indonesia 2024,” Jakarta, 2024. [Online]. Available: https://www.bps.go.id/publication/2020/04/29/e9011b3155d45d70823c141f/statistik-indonesia-2020.html

P. Susanto, M. E. Hoque, N. U. Shah, A. H. Candra, N. M. H. N. Hashim, and N. L. Abdullah, “Entrepreneurial orientation and performance of SMEs: the roles of marketing capabilities and social media usage,” J. Entrep. Emerg. Econ., vol. 15, no. 2, pp. 379–403, 2023, doi: 10.1108/JEEE-03-2021-0090.

M. K. Anwar, A. Fahrullah, and A. A. Ridlwan, “The problems of halal certification for food industry in Indonesia,” Int. J. Civ. Eng. Technol., vol. 9, no. 8, pp. 1625–1632, 2018.

V. Demartini, M. C., & Beretta, “Intellectual capital and SMEs’ performance: A structured literature review.,” J. SMALL Bus. Manag., 2020.

R. Hernández-Linares, F. W. Kellermanns, and M. C. López-Fernández, “Dynamic capabilities and SME performance: The moderating effect of market orientation,” J. Small Bus. Manag., vol. 59, no. 1, pp. 162–195, 2021, doi: 10.1111/jsbm.12474.

D. Kafetzopoulos, “Performance management of SMEs: a systematic literature review for antecedents and moderators,” Int. J. Product. Perform. Manag., vol. 71, no. 1, pp. 289–315, 2022, doi: 10.1108/IJPPM-07-2020-0349.

K. Chairunnisa, D. R. Indah, and N. K. Lubis, “DETERMINAN KINERJA USAHA KECIL, DAN MENENGAH (UKM) DI KOTA LANGSA DENGAN PEMANFAATAN TEKNOLOGI SEBAGAI INTERVENING,” J. Mhs. Akunt. Samudra, vol. 3, 2022.

B. Sousa, “ATHE ROLE OF PERSONAL BRAND ON CONSUMER BEHAVIOUR IN TOURISM CONTEXTS: THE CASE OF MADEIRA,” Enlightening Tour. A Pathmaking J., vol. 1, no. 1, pp. 93–110, 2019.

A. Neely et al., “Performance measurement system design: Developing and testing a process-based approach,” Int. J. Oper. Prod. Manag., vol. 20, no. 10, pp. 1119–1145, 2000, doi: 10.1108/01443570010343708.

D. Denyer and D. Tranfield, Producing a systematic review. California: Sage Handbook, 2009.

D. Moher, A. Liberati, J. Tetzlaff, and D. G. Altman, “Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement,” J. Clin. Epidemiol., vol. 62, no. 10, pp. 1006–1012, 2009, doi: 10.1016/j.jclinepi.2009.06.005.

P. Charoensukmongkol and P. Sasatanun, “Social media use for CRM and business performance satisfaction: The moderating roles of social skills and social media sales intensity,” Asia Pacific Manag. Rev., vol. 22, no. 1, pp. 25–34, 2017, doi: 10.1016/j.apmrv.2016.10.005.

E. M. Elias, N. S. A. Yaacob, and S. N. Othman, “Enhancing business performance through religiosity leaderships style among the small and medium enterprises,” Int. J. Supply Chain Manag., vol. 7, no. 2, pp. 95–102, 2018.

M. Karami and J. Tang, Entrepreneurial orientation and SME international performance: The mediating role of networking capability and experiential learning, vol. 37, no. 2. 2019. doi: 10.1177/0266242618807275.

F. J. Alvarez-Torres, G. C. Lopez-Torres, and G. Schiuma, “Linking entrepreneurial orientation to SMEs’ performance: Implications for entrepreneurship universities,” Manag. Decis., vol. 57, no. 12, pp. 3364–3386, 2019, doi: 10.1108/MD-11-2018-1234.

A. Agyapong, P. D. Maaledidong, and H. K. Mensah, “Performance outcome of entrepreneurial behavior of SMEs in a developing economy: the role of international mindset,” J. Strateg. Manag., vol. 14, no. 2, pp. 227–245, 2020, doi: 10.1108/JSMA-07-2020-0173.

K. Kiyabo and N. Isaga, “Entrepreneurial orientation, competitive advantage, and SMEs’ performance: application of firm growth and personal wealth measures,” J. Innov. Entrep., vol. 9, no. 1, 2020, doi: 10.1186/s13731-020-00123-7.

T. Sariwulan, S. Suparno, D. Disman, E. Ahman, and S. Suwatno, “Entrepreneurial Performance: The Role of Literacy and Skills,” J. Asian Financ. Econ. Bus., vol. 7, no. 11, pp. 269–280, 2020, doi: 10.13106/jafeb.2020.vol7.no11.269.

L. E. Valdez-Juárez and M. Castillo-Vergara, “Technological capabilities, open innovation, and eco-innovation: Dynamic capabilities to increase corporate performance of smes,” J. Open Innov. Technol. Mark. Complex., vol. 7, no. 1, pp. 1–19, 2021, doi: 10.3390/joitmc7010008.

J. Ferreira, S. Cardim, and A. Coelho, “Dynamic Capabilities and Mediating Effects of Innovation on the Competitive Advantage and Firm’s Performance: the Moderating Role of Organizational Learning Capability,” J. Knowl. Econ., vol. 12, no. 2, pp. 620–644, 2021, doi: 10.1007/s13132-020-00655-z.

P. Susanto, M. E. Hoque, N. U. Shah, A. H. Candra, N. M. H. N. Hashim, and N. L. Abdullah, “Entrepreneurial orientation and performance of SMEs: the roles of marketing capabilities and social media usage,” J. Entrep. Emerg. Econ., vol. 15, no. 2, pp. 379–403, 2021, doi: 10.1108/JEEE-03-2021-0090.

S. Syahroni, W. B. Priatna, and B. Burhanuddin, “The Effect of Entrepreneurial Behavior and Competency of Entrepreneurship on Ornamental Plant Business Performance in Bogor City,” Indones. J. Bus. Entrep., vol. 7, no. 3, pp. 199–208, 2021, doi: 10.17358/ijbe.7.3.199.

H. Rozak, A. Adhiatma, O. Fachrunnisa, and T. Rahayu, “Social Media Engagement, Organizational Agility and Digitalization Strategic Plan to Improve SMEs Performance,” IEEE Trans. Eng. Manag., pp. 1–10, 2021, doi: 10.1109/TEM.2021.3085977.

M. Fan, S. A. Qalati, M. A. S. Khan, S. M. M. Shah, M. Ramzan, and R. S. Khan, “Effects of entrepreneurial orientation on social media adoption and SME performance: The moderating role of innovation capabilities,” PLoS One, vol. 16, no. 4 April 2021, pp. 1–24, 2021, doi: 10.1371/journal.pone.0247320.

R. K. Alharbi, S. Bin Yahya, and S. Kassim, “Impact of religiosity and branding on SMEs performance: does financial literacy play a role?,” J. Islam. Mark., vol. 13, no. 12, pp. 2717–2741, 2022, doi: 10.1108/JIMA-08-2019-0162.

K. Puumalainen, H. Sjögrén, J. Soininen, P. Syrjä, and S. Kraus, Crisis response strategies and entrepreneurial orientation of SMEs: A configurational analysis on performance impacts, vol. 19, no. 4. Springer US, 2023. doi: 10.1007/s11365-023-00847-4.

M. Raza, M. Khalique, R. Khalid, J. Kasuma, W. Ali, and K. M. Selem, “Achieving SMEs’ excellence: scale development of Islamic entrepreneurship from business and spiritual perspectives,” J. Islam. Account. Bus. Res., 2023, doi: 10.1108/JIABR-02-2023-0060.

A. Expósito, A. Sanchis-Llopis, and J. A. Sanchis-Llopis, Entrepreneur’s Gender and SMEs Performance: the Mediating Effect of Innovations. Springer US, 2023. doi: 10.1007/s13132-023-01555-8.

V. A. Srimulyani, Y. B. Hermanto, S. Rustiyaningsih, and L. A. Setiyo Waloyo, “Internal factors of entrepreneurial and business performance of small and medium enterprises (SMEs) in East Java, Indonesia,” Heliyon, vol. 9, no. 11, 2023, doi: 10.1016/j.heliyon.2023.e21637.

D. V. Le, H. T. T. Le, T. T. Pham, and L. Van Vo, “Innovation and SMEs performance: evidence from Vietnam,” Appl. Econ. Anal., vol. 31, no. 92, pp. 90–108, 2023, doi: 10.1108/AEA-04-2022-0121.

E. M. Manggor and A. Info, “The Influence of Digital Transformation Based on Religious Ethics on MSME Performance in the Era of Industry 4.0,” vol. 8, no. 2, 2024, doi: 10.28918/ijibec.v8i2.8853.

T. T. Le, T. Le Quan Chau, Q. P. Vo Nhu, and J. J. M. Ferreira, “Digital platforms and SMEs’ performance: the moderating effect of intellectual capital and environmental dynamism,” Manag. Decis., vol. 62, no. 10, pp. 3155–3180, 2024, doi: 10.1108/MD-04-2023-0616.

A. Tariq, M. S. U. K. Sumbal, M. Dabić, M. M. Raziq, and M. Torkkeli, “Interlinking networking capabilities, knowledge worker productivity, and digital innovation: a critical nexus for sustainable performance in small and medium enterprises,” J. Knowl. Manag., vol. 28, no. 11, pp. 179–198, 2024, doi: 10.1108/JKM-09-2023-0788.

T. H. Elsharnouby, S. Elbanna, A. A. Farha, and N. Mauji, “Exploring critical internal enablers to SMEs export performance: evidence from Qatar,” Humanit. Soc. Sci. Commun., vol. 11, no. 1, pp. 1–12, 2024, doi: 10.1057/s41599-024-02845-5.

D. F. Kakeesh, G. A. Al-Weshah, and A. A. Alalwan, “Entrepreneurial marketing and business performance in SMEs: the mediating role of competitive aggressiveness,” J. Mark. Anal., no. 0123456789, 2024, doi: 10.1057/s41270-024-00310-5.

M. A. Ta’Amnha, S. Al-Qudah, M. Asad, I. K. Magableh, and H. A. Riyadh, “Moderating role of technological turbulence between green product innovation, green process innovation and performance of SMEs,” Discov. Sustain., vol. 5, no. 1, 2024, doi: 10.1007/s43621-024-00522-w.

G. Wang, Z. D. Mansor, and Y. C. Leong, “Unlocking digital performance: exploring the mediating role of employee competitive attitudes, behaviors, and dynamic capabilities in Chinese SMEs under high-involvement human resource management practice,” J. Innov. Entrep., vol. 13, no. 1, 2024, doi: 10.1186/s13731-024-00395-3.

C. Li and M. Shafait, “Assessing the impact of network embeddedness on SMEs innovation performance through resource bricolage: a mediated-moderated model,” Oper. Manag. Res., pp. 72–88, 2025, doi: 10.1007/s12063-024-00538-5.

M. Rubio-Andrés, S. Gutiérrez-Broncano, J. Linuesa-Langreo, and M. Á. Sastre-Castillo, “Exploring the reality of corporate sustainability strategy and sales performance in entrepreneurial SMEs: the mediating effect of innovation and sustainability performance,” Int. Entrep. Manag. J., vol. 21, no. 1, pp. 1–34, 2025, doi: 10.1007/s11365-025-01102-8.

F. Mohamed, “The impact of social media, entrepreneurial orientation and managerial networks on the performance of Tunisian SMEs,” J. Entrep. Public Policy, 2025, doi: 10.1108/JEPP-08-2024-0142.

J. A. Clemente-Almendros, T. González-Cruz, and S. Camisón-Haba, “Does innovation practices enhance the impact of environmental criteria adoption over entrepreneurial SMEs’ performance?,” Int. Entrep. Manag. J., vol. 21, no. 1, 2025, doi: 10.1007/s11365-024-01030-z.

S. Raisch and J. Birkinshaw, “Organizational ambidexterity: antecedents, outcomes, and moderators,” J. Manag., vol. 34, no. 3, pp. 375–409, 2008.

A. Khosravi, P., Newton, C. and Rezvani, “Management innovation: a systematic review and meta-analysis of past decades of research,” Eur. Manag. J., vol. 37, no. 6, pp. 694–707, 2019.

C. M. P. Sousa, F. J. Martínez-López, and F. Coelho, “The determinants of export performance: A review of the research in the literature between 1998 and 2005,” Int. J. Manag. Rev., vol. 10, no. 4, pp. 343–374, 2008, doi: 10.1111/j.1468-2370.2008.00232.x.

S. H. Liao and C. C. Wu, “System perspective of knowledge management, organizational learning, and organizational innovation .,” Expert Syst. with Appl., vol. 37, no. 2, pp. 1096–1103, 2010.

D. Antonioli and E. Della Torre, “Innovation adoption and training activities in SMEs,” Int. J. Hum. Resour. Manag., vol. 27, no. 3, pp. 311–337, 2016, doi: 10.1080/09585192.2015.1042901.

M. . Douglas, R. E. Overstreet, and B. T. and Hazen, “Art of the possible or fool’s errand? Diffusion of large-scale management innovation.,” Bus. Horizons, vol. 59, no. 4, pp. 379–389, 2016.

H. . Lin, “Contextual factors affecting knowledge management diffusion in SMEs,” Ind. Manag. Data Syst., vol. 114, no. 9, pp. 1415–1437, 2014.

N. Siti, S. Siregar, A. Prayudi, N. I. Vita, W. P. Sari, and D. Rosalina, “Developing Tangkahan Tourism Village in Indonesia by Strengthening Social Media Literacy for SME,” WSEAS Trans. Environ. Dev., vol. 21, pp. 655–666, 2025, doi: 10.37394/232015.2025.21.54.

B. S. Santoso and M. F. Anwar, “Analisis Kualitas Website Menggunakan Metode Webqual dan Importance-Performance Analysis (IPA) Pada Situs Kaskus,” Natl. Conf. Inf. Technol. Tech. Eng., no. September, pp. 1–8, 2015, [Online]. Available: https://www.researchgate.net/publication/281497362 Diakses tanggal 1 Novemver 2019.

R. Kurz and D. Bartram, “Competency and Individual Performance: Modelling the World of Work,” Organ. Eff. Role Psychol., pp. 227–255, 2008, doi: 10.1002/9780470696736.ch10.

I. Demirkan, R. Srinivasan, and A. Nand, “Innovation in SMEs: the role of employee training in German SMEs,” J. Small Bus. Enterp. Dev., vol. 29, no. 3, pp. 421–440, 2022, doi: 10.1108/JSBED-07-2020-0246.

D. Rosalina, I. Harahap, and M. Ridwan, “Creative Economy Issue : Digital Transformation of Culinary Subsector SMEs in Aceh in the Era of Society 5 . 0,” in INTERNATIONAL SEMINAR AND CONFERENCE ON ISLAMIC STUDIES, Medan: Universitas Islam Sumatera Utara, 2024, pp. 38–51.

N. S. S. Siregar, A. Prayudi, W. P. Sari, D. Rosalina, and I. Pratama, “The role of social media literacy for micro small medium enterprises (MSMEs) and innovation in Developing Tourism Village in Indonesia,” Przestrz. Spoleczna, vol. 23, no. 2, pp. 221–249, 2023.

F. Almeida, J. Duarte Santos, and J. Augusto Monteiro, “The Challenges and Opportunities in the Digitalization of Companies in a Post-COVID-19 World,” IEEE Eng. Manag. Rev., vol. 48, no. 3, pp. 97–103, 2020, doi: 10.1109/EMR.2020.3013206.

N. K. Lubis, M. R. Zati, and D. Rosalina, “Creative Economy in a Pandemic: The Effectiveness of Moderation of Digital Transformation in Culinary SMEs in Langsa Aceh,” in Proceedings of the 3rd International Conference on Halal Development (ICHaD 2022), vol. 246, p. 130., Atlantis Press International BV, 2023, pp. 130–142. doi: 10.2991/978-94-6463-188-3_14.

Ferdinand, Structural Equation Modelling Dalam Penelitian Manajemen, 2nd ed. BP Undip Semarang, 2002.

A. Mayo, “The role of employee development in the growth of intellectual capital,” Pers. Rev., vol. 29, no. 4, pp. 521–533, 2000, doi: 10.1108/00483480010296311

Dimensions Badge
Published
2025-06-10
How to Cite
Rosalina, D., Sugianto and M Shabri Abd Majid (2025) “Manajemen Kinerja UKM di Era Transformasi Digital: Systematic Literature Review Anteseden, Moderator dan Mediator”, Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK), 5(2), pp. 461-472. doi: 10.47065/jamek.v5i2.2036.