Meisandi Arya, Charles Mercelie, and Netania Emilisa. “Pengaruh Emotional Dissonance, Emotional Intelligence, Dan Emotional Exhaustion Terhadap Service Sabotage”. Journal of Trends Economics and Accounting Research, Vol. 4, no. 2, Dec. 2023, pp. 437-46, doi:10.47065/jtear.v4i2.1089.