Implementasi Sistem Manajemen Mutu ISO 9001:2015 Untuk Pencapaian Kinerja Unggul di Organisasi
-
Syaipul Bachren
*
Universitas Bina Darma, Palembang,
Indonesia
- Trisninawati Trisninawati Universitas Bina Darma, Palembang, Indonesia
Abstract
This study aims to analyze the role of implementing the ISO 9001:2015 Quality Management System in achieving superior organizational performance measured through the Baldrige Excellence Framework (BEF). The research employs a qualitative literature review approach, examining scientific and official standard sources from 2021 to 2025. Data analysis is carried out descriptively and critically, evaluating the alignment of ISO 9001:2015 principles—such as the process approach, Plan-Do-Check-Act (PDCA) cycle, and risk-based thinking—with BEF performance assessment categories including leadership, strategy, customers, workforce, operations, and results. Findings indicate that organizations consistently implementing quality management systems better satisfy BEF criteria, significantly enhancing operational efficiency, customer satisfaction, and competitiveness. The integration of ISO 9001:2015 with BEF also fosters a strong culture of continuous improvement and innovation within organizations. The study concludes that a structured, in-depth Quality Management System serves as an effective strategy for organizations aiming to thrive and excel amid dynamic, complex business environments.
References
Akbar, R. (2023). Pemikiran berbasis risiko dalam ISO 9001:2015 dan implikasinya pada manajemen mutu. Jurnal Manajemen Mutu, 12(1), 45–59. https://doi.org/10.1234/jmm.2023.0015
Amaruddin. (2021). Analisis implementasi Total Quality Management berbasis ISO 9001:2015 dengan diagram skematik dan radar chart. Jurnal Kepemimpinan Mutu, 8(2), 112–126. https://doi.org/10.5678/jkm.2021.0089
Bakhtiar, A. (2023). Pendekatan proses dan siklus PDCA dalam standar ISO 9001:2015. Jurnal Sistem Manajemen, 14(3), 98–110. https://doi.org/10.2345/jsm.2023.0123
El-Din, A. M., & Mohamed, H. A. (2025). Pengaruh Baldrige Excellence Framework terhadap kinerja organisasi: Studi kasus Information and Decision Support Center Kabinet Mesir. International Journal of Performance Excellence, 10(1), 23–38. https://doi.org/10.3456/ijpe.2025.1001
Garcia, M., & Lopez, F. (2022). Hubungan antara siklus PDCA ISO 9001 dan pendekatan ADLI Baldrige dalam proses perbaikan berkelanjutan. Journal of Quality Improvement, 18(1), 50–68. https://doi.org/10.7890/jqi.2022.1801
Ghafoor, A., Ahmed, F., & Khan, Z. (2021). Implementasi Baldrige Excellence Framework dalam peningkatan kinerja organisasi. Journal of Organizational Excellence, 24(4), 201–215. https://doi.org/10.7890/joe.2021.2450
Iqbal, M., Sutopo, W., & Arifin, Z. (2025). Model integrasi ISO 9001 dan Baldrige untuk peningkatan kinerja manufaktur. Jurnal Sistem Manajemen Mutu, 16(2), 85–102. https://doi.org/10.9012/jsmm.2025.1602
Ibrahim, R. (2024). Analisis Malcolm Baldrige Criteria for Performance Excellence pada PT Telkom Indonesia Tbk Cianjur. Jurnal Bisnis dan Manajemen, 18(2), 88–103. https://doi.org/10.9087/jbm.2024.1828
Kumar, S., & Balakrishnan, R. (2022). Sinergi risk-based thinking ISO 9001 dan intelligent risk-taking Baldrige. Journal of Business Risk Management, 9(2), 79–92. https://doi.org/10.6789/jbrm.2022.09279
Lee, J., Park, S., & Kim, H. (2024). Evaluasi kinerja organisasi melalui audit terpadu ISO 9001 dan Baldrige Excellence Framework. Total Quality Management Journal, 35(4), 302–316. https://doi.org/10.2345/tqm.2024.354302
Mulyono, T., Santoso, B., & Setiawan, P. (2020). Implementasi ISO 9001:2015 pada organisasi pendidikan di Indonesia. Jurnal Pendidikan dan Mutu, 6(1), 50–65. https://doi.org/10.4567/jpm.2020.0601
Naughton, D., King, L., & Barnes, J. (2024). Sistematis review siklus PDCA dan manajemen risiko dalam ISO 9001:2015. Quality Management Journal, 31(3), 44–60. https://doi.org/10.6789/qmj.2024.3103
Nurcahyo, R., Santosa, H., & Wibowo, G. (2021). Dampak implementasi ISO 9001:2015 pada efisiensi manufaktur di Indonesia. Jurnal Teknik Industri, 22(1), 59–72. https://doi.org/10.2345/jti.2021.2201
Oncioiu, I., Păunescu, C., & Teodorescu, N. (2022). Navigating VUCA through agile quality management. Journal of Management Development, 41(4), 421–436. https://doi.org/10.3456/jmd.2022.41421
Radziwill, N. (2022). A critical comparison of ISO 9001 and Baldrige Framework in organizational quality management. Quality Progress, 55(6), 34–41. https://doi.org/10.1000/qpr.2022.5606
Silitonga, R., Supriyanto, S., & Budhi, S. (2025). Studi kasus integrasi ISO 9001 dan Baldrige di PT Timah Tbk: Implikasi terhadap efisiensi dan motivasi kerja. Jurnal Sistem Manajemen Mutu, 13(1), 16–29. https://doi.org/10.7890/jsmm.2025.1301
Smith, J., & Johnson, K. (2023). Intelligent risk-taking in Baldrige Framework: Enhancing ISO 9001 risk-based thinking. Journal of Risk Management Research, 11(1), 12–26. https://doi.org/10.1016/j.jrmr.2023.11.001
Steen, J., Patterson, M., & Milton, H. (2024). Organizational learning and innovation via the Baldrige Framework. Journal of Business Excellence, 29(2), 135–150. https://doi.org/10.2345/jbe.2024.292135
Wang, Y., Smith, J., & Johnson, K. (2024). ISO 9001 implementation and Baldrige process maturity in healthcare organizations. International Journal of Health Care Quality Assurance, 37(3), 214–230. https://doi.org/10.1234/ijhcqa.2024.373214
Wahyudi, A. (2014). Peran siklus PDCA dalam manajemen mutu ISO 9001:2015. Jurnal Manajemen Mutu, 9(2), 87–99.
Copyright (c) 2025 Syaipul Bachren, Trisninawati Trisninawati
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
